Shipping and refunds
Since all our products are custom designed and produced, they are non-returnable and non-refundable.
Orders must be canceled before layout for custom order is received for full refund. Once layout is sent a design fee will be deducted from your refund for all custom orders. Non-refundable design fee depends on size of order.
Printing process starts shortly after you approve the layout - no changes are possible once printing has started.
Your order will be printed as it is shown on the final layout approved by you. Not responsible for wording, color or font choices not communicated to us. Not responsible for omissions or typographical errors in wording provided by customer and approved in final layout. Please check and double check the wording carefully, and make sure you included all information, the what-when-where-why of your event. We do not provide proofing, typing or editing for any wording, we only format your wording to fit in the layout.
We will rush reprint an item free of charge if mistake is ours.
- shipping is to address provided at checkout ONLY.
- all orders valued at $225 or more will ship with SIGNATURE CONFIRMATION only
- please make sure your shipping address is correct before you place your order
- tracking info will be sent when item is marked shipped
- shipping is according to turnaround time posted in the description
All domestic shipping is based on a flat rate depending on your total purchase, according to chart below.
- USPS First Class Mail or USPS Priority Mail for all orders except oversized items (2-3 b. days expected but not guaranteed delivery time)
- USPS Parcel Select for all presentation boxes and mailing tubes of 25 or more quantity (2-8 b. days expected delivery time)
- USPS Express Mail for rush shipping (1-2 b. days guaranteed delivery time)
- USPS First Class Mail international with electronic delivery confirmation to select locations and will take 1-10 weeks. If you need your items in hand faster, please contact us directly - please specify your destination and quantity needed.
- USPS Priority Mail with tracking starts at $24 and will take 5-10 business days.
- USPS international Express Mail with tracking starts at $39 and will take 3-5 business days.
- not responsible for delays caused by customs or local postal service
- all items shipped internationally will be marked "merchandise" with full value. Customer is responsible for all customs and brokerage fees upon arrival, in accordance with destination country's tax and customs laws. Please check www.dutycalculator.com for expected customs fees. Please feel free to contact us for more information or price estimates for all international shipping.
For inquiries, please contact us via e-mail.