Policies

For Refunds/Returns and Shipping, please check out our Shipping and refunds page.

Customization process:

  • Your custom designed item is non-returnable, and non-refundable. Orders must be canceled before layout for custom order is received for full refund.
  • You will receive a digital layout in e-mail within 3 business days after placing your order and after submitting your customization information. All orders placed after 1 pm will receive the digital layout in the following 3 business days.
  • Many times layouts are created after regular business hours or at night.
  • Please send FINAL and COMPLETE wording when you place the order. Word, pdf, jpeg files or any other attachments are not acceptable; please send your wording in the subject of your e-mail. When sending edits to your wording, and you need to send mark-ups within the text, please also send a clean copy of the wording. For minor changes, sending the correction is fine. If you have more than 3 changes to text, resend the final and corrected text and I'll redo the layout.
  • Two rounds of edits are included - you are welcome to request minor word changes, or font and color changes if you are not quite happy with the initial layout. Each round of edits will take an additional business day to provide. Additional rounds of edits are available for an additional design fee starting at $15.
  • Your order will be printed as it is shown on the final layout approved by you. Not responsible for wording, color or font choices not communicated to me, or for omissions or typographical errors in wording provided by customer and approved in final layout. Please check and double check the wording carefully, and make sure you included all information, the what-when-where-why of your event. I do not provide proofing, typing or editing for any wording, I only format it to fit in the layout. I will rush reprint an item free of charge if mistake is mine.
  • Printing process starts shortly after you approve the layout - no changes are possible once printing has started. If I don't receive an approval within 10 b. days, I will go ahead and print your order as initially requested, or cancel the order altogether.
  • Production time starts once layout is approved, and is 5 business days at the minimum for all regular turnaround time items. Large invitation orders will take longer, please check chart.
  • If no communication is received after layout is sent, order will be canceled after 21 b. days, minus a $10 design fee per each individual item and $25 per each invitation set. If order is canceled before custom layout is sent, all funds will be refunded
  • sorry, rush requests cannot be accommodated for regular priced items. Please purchase a rush item and/or rush shipping instead if you need your item in hand in less than time specified on chart. Extensive inquiries, edits to layout, or a prolonged approval process will delay production time, please plan accordingly. Design and production estimates only include time needed by us to provide the layout and production - time needed by customer to approve is additional.

Rush processing time: 

  • For rush orders, please submit customization information within 2 hours of placing your order.
  • Layout production time is 1 business day. Each round of edits may take up to an additional business day.
  • Production time once the layout is approved is 2 b. days at the minimum - please see the chart for more info.

Communication:

  • Please send your customization info in notes to seller upon checkout or within 24 hours of placing your order in a separate e-mail to design(at)artfulbeginnings(dot)com.
  • Please make sure to cross reference your purchase with your e-mail address, name/address, or order number.
  • All communication will be through e-mail - please make sure you can send and receive e-mail from design(at)artfulbeginnings(dot)com (please replace (at) with "@" and (dot) with a ".").
  • A custom layout will be sent to your e-mail address within 3 business days of placing your order and providing us with customization info. Check your Spam or Junk folder if you do not receive the layout in that time frame (we are closed on weekends and all major holidays). Other than the order notice automatically generated, we will not send any other e-mails before sending the layout, unless we need more customization info from you.
  • For a smooth and efficient customization process, please provide your approval or any changes to the layout in a timely manner.
  • As all products listed are offered based on limited customization options with extensive and readily available description, Policies, turnaround/pricing/shipping etc info, we ask you to please refer back to e-mails already received, or to the item listing, Policies, turnaround time chart, shipping chart etc readily available before contacting us for same information.  Dozens of e-mails sent to us about one order are not necessary even for the most complex suite and will delay the entire process as the expected reply time is ALWAYS 1 b. days or longer. The service and pricing we offer is for already designed, word/color/font changes only items with a very fast turnaround time at reasonable prices, handmade directly by us, with limited customization support. If that does not work for you we respectfully ask you to seek out a vendor prepared to offer extensive customer support, and unlimited customization options priced accordingly.

Please note we reserve the right to refuse the printing of material deemed offensive, racist, threatening bodily harm or hateful in nature. We reserve the right to cancel any order for any reason.

Please do not expect us to offer a discount if one is not offered, to add extra customization, extra rounds of edits, to take pictures of the customized item if those are not already included in the listing and pricing you paid. We are a micro business - we sell what we list. Please don't ask for extras just because we take our customer support seriously and feel bound to reply to every question or inquiry. If you don't expect a gas station to also service your car while you fill up the tank, please don't ask for any extras while placing an order with us. What we sell is as described. No extras.

    Phone support: Due to the visual nature of all customization and to the small size of our studio, phone support is not provided at this time. We need a full business day or two to reply to all inquiries. Rush orders will be handled in a rush manner, however we are closed on weekends and all holidays.

    Business hours: Regular business hours are 9-5 PM EST, closed during weekends and holidays. We do occasionally finish layouts late at night.

    Turnaround time: Please consult the listing description provided to you before placing your order. Most items need a minimum two weeks to be designed, produced and shipped. Invitation orders might take considerably longer. Due to the handmade nature of our collection, rushing an order that was purchased with standard turnaround time is not possible - please purchase a rush production item or inquire if you need it in hand in less than 2 weeks.

    Digital copies: We do not sell or provide digital files or templates of our designs to be printed at home or for a website. We do not sell or provide digital copies of the images we use.

    Copyright:

    Please only send personal messages to be printed on our individually customized scrolls. Our scrolls are priced to be customized with your own wording only. They are not priced to include extensive research time needed to establish true copyright ownership, or to deal with the nuances of real public domain, expired copyright, limited copyright or copyright exceptions, fair use vs. abuse, or try and guess if a "Celtic blessing", Irish song, "Anonymous" poem, prayer or Biblical quote is printable.

    Copyright infringement is the law in the US and the rest of the world. We are a small company without the resources to research copyright ownership nuances for a $22.95, handmade from scratch scroll. Our new policy is, if the wording can be found with Google Search, it will not be printed and the order will be canceled. No exceptions.

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    Our old copyright policy:

    Please make sure the work you submit for us to print, whether artwork, licensed characters, popular song lyrics or a quote from a book, is not protected by current copyright law. We respect other artist's work and the written law of the US and will not print copyrighted lyrics, words or images as part of a customized item, unless we have written permission from the artist himself/herself, OR unless the work is explicitly in the public domain. As we have limited resources to verify the source of every image and text submitted, we retain the right to refuse to print anything we deem of questionable copyright ownership unless customer provides written proof.

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    By placing an order with Artful Beginnings LLC, you assume full copyright ownership for your submitted material and release Artful Beginnings LLC from any copyright infringement liabilities.

    All layouts in our shop are property of Artful Beginnings LLC, whether they are listed, are preliminary designs or are designs specifically custom designed.

    Color matching: Color matching is a time consuming and exact science. Our pricing does not include color matching to items in stores online or offline sold by someone else. We only print the colors on our own charts - please purchase a sample if you need to see the color in person. Please note all printed color whether on fabric or paper may look substantially different from the color you see on your monitor.

    Fabric care: All our fabric invitations are printed with permanent inks but are not washable. Our cotton hankies are printed with permanent textile inks and are gently hand washable. Please use a mild detergent and handwash in lukewarm water. Lay flat to dry. Iron on cotton setting while still damp. All silk items are dry clean only.
    Direct sunlight will fade ALL inks very quickly whether on paper or fabric unless specifically treated. Our items are not meant to be displayed in broad sunlight for extended periods of time - please store in a dry and dark place.

    Customer provided artwork: We do not offer custom work other than customizing our existing layouts or adding customer provided artwork to our existing layouts. There is an additional design charge to print or incorporate customer provided artwork starting at $25.
    We are not set up to print photographs at this time. Please consider before submitting your own artwork to be incorporated into our designs:
    -image will be printed as provided - no adjustments other than resizing
    -refund or free reprinting is not offered if printed color is not as expected
    -a grayscale image may be applied a color from color chart - please specify
    -image resolution needs to be 300dpi actual size.
    -accepted file formats: tif, psd, pdf, eps, ai or jpeg to design(at)artfulbeginnings(dot)com
    -rasterize ALL text. We only support font styles on our chart.
    - for fabric, smallest font size to use is size 14 on average - please inquire

    Thank you for your order - we look forward to working with you!

     

    We are constantly adding new items.

    For inquiries, please contact us via e-mail.

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