The time needed for the production of your custom handmade items depends mostly on the product, quantity needed, and time needed for edits/approval. Your layout is custom set up just for you by hand, and takes an average of 3 business days. You will receive up to 3 complimentary rounds of edits for each layout you purchase.
Please note production will start only once layout is approved and will take 5 business days or longer. For a quick turnaround time please make sure to approve in a timely manner. An order will be held for up to 30 days - if approval is not received in that time frame, the order will be canceled and all funds minus a custom design fee of $10 for individual handkerchiefs and tags, and $25 for invitations will be deducted to cover time needed to set up your custom layout.
The studio is open Monday-Friday during regular business hours (9-5pm). We are closed on weekends and all US holidays. You can expect to receive the layout during regular business hours or after. For inquiries, please contact us via e-mail. Please make sure to enable receiving e-mail from email@example.com. If you do not hear from us within 4 b. days of placing your order, please check your Spam/Junk folder.
Please make sure you have plenty of time for your invitations. To accommodate any last minute unexpected delays due to changes to invitation, shipping delays or delay in material procurement, please order your invitations by leaving a cushion of at least a couple of weeks before they need to be mailed. For this reason, for any orders of 50 or more invitations, please let me know when you need to have your invitations in hand when you place the order. If I feel I cannot comfortably fulfill the order and still have enough room for any delays, or if a shipping delay of one day would cause panic, I retain the right to cancel your order before even starting.
Rush turnaround time is also available for most items. If you need an item rushed but there is no option for it, please contact us through e-mail at firstname.lastname@example.org - Rush turnaround time is subject to scheduling and may not be available during busy production times or for large orders.