Shipping and Payment
We ship US Post Office First Class for light items, Priority for heavier items. Items are shipped with delivery confirmation and insurance for more expensive items. All samples and international orders are mailed with certificate of mailing unless otherwise specified.
International customers, please feel free to contact us for shipping rates before placing an order. When shipping internationally, your items will be marked as "merchandise" on customs form at the full purchase price. Artful Beginnings is not responsible for any customs or brokerage fees - please check with the appropriate authorities for customs and brokerage pricing before placing your order.
Digital Submission
If you prefer to submit artwork digitally, please keep in mind that we can only print it as is, without any reference points to color match. The artwork needs to be e-mailed to us. We cannot accept or print any files that are larger than 2 Megs. We use CS4, please down save if needed. Include your name and transaction number in Subject line. In body of message, please include: Full Name, Address, Phone number, Date needed by, and any Layout or Color info. As soon as we receive your payment confirmation, we will start work on your project.
Materials
We use only high quality fabrics specifically prepared for digital printing. We do not print on any other kind of fabric, such as customer supplied yardage or vintage hankies. The silk and linen has a creamy, off white natural color, the cotton is more of a bleached white color. Texture, color and sheen of the fabrics may vary from bolt to bolt. If you need to closely match the same fabric in an order, please order all items at the same time. The handmade papers I use will also vary in color and weight - they are made in very small batches.
Fabric Care
While every piece is printed with professional textile inks that will retain their color, dry cleaning is the method we recommend for further care, especially for silk. For pillows and bags we recommend spot cleaning only. Do not use bleach on any of the silk fabrics.
Cotton may be washed by hand in cool water with mild detergent. Use a dry towel to soak up excess water and iron while damp. Invitations and scrolls are not washable or dry cleanable.
Limitations
Copyright
Please be aware of copyright issues. We cannot reproduce copyrighted text or images without a signed permission. Renderings of licensed images may constitute copyright infringement. We retain the right to refuse any orders which we perceive as copyright infringement or offensive in nature. By placing an order and submitting artwork you acknowledge copyright ownership of material you submit and give us permission to print artwork as specified.
Returns and cancellations
We want you to be happy with the items you purchase from our shop. If you are not happy with your purchase for any reason please contact us within 5 days of receiving it and we will try to work out a solution. We do not issue refunds on a custom order already printed and mailed, but we will remake it if something is wrong due to workmanship, once we receive the original item back from you.
If you need to cancel an order before it is printed, please let us know right away. There is a custom design fee of 20% for canceled orders if we already sent a layout based on your specifications. Design fee will be deducted from your refund. There is no refund on orders already printed.
Custom orders are non-returnable. Irregularities and variations in the fabric are characteristic and are not to be considered defective. Please note that digital printing on textiles on a small scale is a relatively new process and is not perfect.
Color
We print only colors in the color chart. Some color shift may occur from one printing to the next - if same color is important, please order all items together.
