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Store Policies and Information
Welcome to Artful Beginnings. Please read our Store Policies before placing an order.
Payment
At this time we accept Paypal payments only. Layouts will be created once payment is processed. Payment is expected at time of checkout. A 6% sales tax will be added to purchases from Vermont.
Shipping
Domestic shipping is USPS First Class Package for items up to 13 oz, Priority Mail for over 13 oz. First Class or Priority Mail takes 2-3 days according to Post Office, but is not guaranteed day delivery service. Express Mail delivery (1- 2 days service) is also available.
UPS shipping may also be requested, please specify before ordering.
All orders valued at $250 or more will be sent with Signature delivery confirmation only - please make arrangements to have someone available to sign for your package or please specify "Hold at Post Office" before placing your order.
If your item is damaged in transit, please make sure to hold on to original shipping box and all damaged items in their unopened, original packaging. You will be requested to mail back the original shipping box and damaged goods in order to submit a claim. Please inspect packages upon delivery and contact me within 5 days with any damage claims.
US Postal service will consider an item lost if it does not arrive within 21 days.
Refunds and Exchanges
We want you to be happy with the items you purchase from Artful Beginnings. If you are not happy with your purchase for any reason please write to info@artfulbeginnings.com within 5 days of receiving it. We do not issue refunds on a custom order already mailed, but will reprint if something is wrong due to our error.
Orders must be canceled before layout is created for full refund. Once layout has been sent, there is going to be a 25% cancellation charge. There is no refund on orders already printed.
Orders customized with your colors or wording are non-refundable and non-returnable.
Your order will be printed as it is shown on the final layout approved by you. If the final layout does not have the design, color, font style or text you had in mind, please do not approve it. We will always send a layout for approval even for minor changes - please expect it.
We are unable to accommodate one-of-a-kind, custom created designs at this time - we can only print and personalize my existing designs.
Process
We send a proof of your personalized design layout in e-mail that you need to approve before we start printing your order. It takes 2 business days to create a layout.
Up to 3 rounds of changes are included in your order. Please submit final wording in e-mail, not a Word file. Excessive changes to wording may incur additional design fees.
Any further changes prior to final approval will be subject to an extended layout fee.
Your order will be printed as it is shown on the final layout approved by you.
Turnaround Time
Turnaround times are posted in each listing. Please contact us before purchasing if you need item sooner than posted. Rush requests after an order is placed cannot be accommodated.
Samples will be mailed out in 2-3 days.
All scroll orders of 50-99 sets will need 2 weeks, and 100 or more sets will need a minimum of 3 weeks turnaround time after layout is approved.
Invitation orders of 25-50 will need 5 business days, 50-100 will need 7 business days, larger orders will need 2 weeks or more, unless otherwise specified.
Business Hours
Regular business hours are 9-5 pm, Monday through Friday. We are closed on weekends and holidays. We will reply to all inquiries as soon as possible, but may take 24 hours or longer occasionally.
Copyright
By placing an order with ArtfulBeginnings.etsy.com, you assume full copyright ownership for your submitted material and release Artful Beginnings LLC from any copyright infringement liabilities.
All layouts are property of Artful Beginnings LLC, whether they are listed, are preliminary designs or are designs specifically custom designed. All other uses are considered copyright infringement unless you have my written permission to use.
Color
Please note we do not match colors to wedding dresses, bridesmaid dresses, or any other items in stores online or offline.
Printing is on one side of the fabrics only.
We print only colors in the color charts. Color may look substantially different from the color you see on your monitor. We do not have any control over the color you see on your monitor. Colors on screen look brighter/deeper than printed on fabric or matte paper - please consider before ordering.
Fabric Care
All invitations and save the dates are printed with permanent and waterproof inks but are not washable. All other items such as handkerchiefs not used for invitations, pouches and pillows are hand washable (cotton) or dry cleanable (silk).
To hand wash cottons, please use a mild detergent and hand wash in lukewarm water. Lay flat to dry. Iron on cotton setting while still damp.
Do not display any fabric or specialty paper items in direct sunlight for a prolonged time.
Discounts
Our products are all made by hand in Vermont one at a time on quality materials and sold directly. We are unable to offer discounts other than listed.
Envelope Printing
Please note we will format and print exactly what you submit - please do not submit bulleted, numbered lists, phone numbers or any other info you do not want formatted and printed.
For the addresses, please set them up and send them in Word or Excel in the following file formats only: .doc, .txt, .csv, .xls. No Excel files with Macros will be accepted.
Please submit international addresses, if any, separately or at the beginning/end of main list.
Addresses need to be set up according to postal regulations:
Name (max. 2 full names please)
guest (optional, max. 2 full names please)
street address
city, state, zip code
country (optional)
In Word, please set it up in the above format, with two returns between separate addresses, one column per page. In Excel please set it up one line per column, one row per address. Please do not separate first/last names or city/state/zip address in separate columns.
Customer Artwork
We are happy to print customer provided artwork. We do not adjust, clean up, crop part of an image, recolor parts of an image, or add to an image. We only place and print image as provided. If you provide a grayscale image we can apply one of the colors from the charts (which means black in the file submitted will be the color picked from chart, and all grays will be a lighter shade of same color).
We do not offer color matching for a provided image, we only print it. Some colors from customer provided artwork may not print as expected - pricing does not include printing and fixing color in customer provided artwork. We cannot offer a refund if color is not as expected. Please download the color chart and apply one of the colors from it as needed to your image.
The colors in our charts are specifically selected because they work for the materials they are listed with, and with the combination of inks and printers we use.
All files need to be supplied at 300dpi at actual size. An image that will be printed as 5x5 inches needs to be 5x5 at 300 dpi or 1500x1500 pixels. All files need to be submitted as tiff files in e-mail attachment and need to be in Adobe RGB color profile. Jpegs usually are of a lesser quality. You may also provide a psd, pdf, eps or ai file - please rasterize all text. Please submit all files to info@artfulbeginnings.com.
Please note fabric and especially linen has a much rougher texture than paper and small font will break up and be unreadable. Smallest font size to use is size 14 on average, but depends on actual font style. As an example, size 14 Papyrus is just right for main wording of invite.